LUXURY HAIRCARE

CONTACT

CONTACT

MAKE AN ENQUIRY

Interested in getting in touch? First take a look at the FAQs below in case these are useful, alternatively send us a message by filling in the contact form below:

Your comments are important to us. In order to send you a quick and personalized reply, we need your country of residence, e-mail address and your first and last name. All other entries are optional and solely serve the purpose of responding to your questions or comments. We take the issue of data protection and security very seriously and adhere to national and European data protection regulations. Feel free to take a look at our data protection information.

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FAQs

  • Where can I buy Alterna products?

    To find your nearest salon selling Alterna products, please use our Salon Locator. If you are a salon or stylist, please contact us with your details and we will put you in touch with your local distribution partner.

  • I am a fan of the Bamboo collection but can't find the products anymore - has it been discontinued?

    The Bamboo product range has been discontinued in Europe. We encourage you to try one of our Caviar Anti-Aging products instead. If you need help with finding a suitable similar product for your hair type, please contact us.

  • Could you help me to confirm that the Alterna products I have purchased online are genuine?

    Alterna only guarantees the authenticity of its products when purchased through an authorized salon or retail outlet. If you have reasons to believe there is something wrong with one of the products you have purchased, please contact us.

  • Do Alterna products have an expiry date? How do I read the batch number of Alterna products?

    All Alterna products sold in Europe through authorized partners comply with the legally determined shelf-life and PAO (Period After Opening). Please check the individual product label to determine its PAO. For more information on how to read product labels, please visit the website below, or contact the relevant local authority. https://cosmeticseurope.eu/cosmetic-products/understanding-label/

  • Where are Alterna products made?

    All Alterna products are made in the United States with globally sourced ingredients.

  • Can I get advice on how to choose the right Alterna products for me?

    Alterna makes highly specialized professional haircare and styling products. We strongly recommend seeking advice from one of our expert stylists. To find your nearest Alterna salon, please use the Salon Locator.

  • Can I order Alterna products from you? Do you accept credit card payment?

    Alterna products are sold exclusively through salons and authorized retail partners. If you are a consumer and want to purchase a product for yourself or a loved one, please use the Salon Locator to find a partner in your area. If you are a salon or stylist, please contact us with your details and we will put you in touch with your local distribution partner.

  • Can I get free samples from you?

    If you want to try Alterna products for personal use, please contact your local salon, which you can find using the Salon Locator. If you are a salon or stylist, please contact us. We will connect you to the authorized distribution partner in your area.

  • I am disappointed with your product and wish to return it. Who should I contact?

    We are very sorry you are not 100% satisfied with you Alterna product. As all of our products are highly specialized, we always recommend seeking advice from one of our expert stylists before purchasing. To return or exchange a product, please contact the salon or retail outlet from which it was purchased.